Refund policy

5. RETURNS AND REFUNDS

5.1 You can cancel the Contract and receive a refund as long as you notify us as we’ve set out in clause 5.3 within seven days of your decision to cancel the Contract. OR within 24 hours of placing your order or within seven days of receiving your order.

5.2 However, this cancellation right does not apply to bespoke branded goods that have been customised to your requirements.

5.3 To cancel the Contract, you must email us at sales@bequantum.co.uk or contact our Customer Services team by telephone on 020 3488 3897 or by post. If you’re emailing us or writing to us, please include the details of your order (Order Reference Number is required) to help us identify it. If you send us your cancellation notice by email or by post, your cancellation will be effective from the date you send us the email.  For example, you will have given us notice in time as long as your letter is posted on the last day of the cancellation period or emailed to us before midnight on same day.

5.4 If you return your product to us unused in its complete original packaging and we’re therefore able to resell it ‘as new’, you’ll receive a refund of the full price of the product. We’re happy for you to unpack the product to inspect it, in the same way you’d be able to inspect it in a shop, but please be very careful until you’re sure you’re going to keep it. If you’ve used the product, had it installed, begun to input/download data or handled it beyond what’s reasonably necessary to inspect it (including removing screen protectors), we may not be able to resell it. This means that where the value of the product is reduced by actions you’ve taken, we may only make a partial refund, or charge you for the reduction in value.

Damaged items must be signed for as "Damaged" with the courier upon delivery or refused delivery. If you noticed the damage after accepting the goods you must report damage item to us within no later than 24 hours after goods have been delivered.

5.5 If goods have been delivered to you before you decide to cancel the Contract then you must return them to us without undue delay – certainly no later than 14 days after the day you inform us to cancel the Contract. You can either send them back or hand them to our authorised carrier. Please use the pre-printed returns labels supplied on your delivery note and contact us (see 5.3) to arrange collection.

All digital screen products and accessories (stands and mounts) are subject to a 18% restocking fee.