Shipping policy

6. DELIVERY, TRANSFER OF RISK AND TITLE

6.1 From receipt of your order and payment of it in full, we aim to deliver within seven working days, stock permitting. Occasionally, our delivery to you may be affected by an event that’s beyond our control. See clause 14 (‘Events outside our control’) for more information about our responsibilities when this happens.

6.2 Delivery is complete once the Goods have been unloaded at the delivery address set out in your order – the goods will be your responsibility from that time. It is your responsibility to transport the goods from curb side into your premises.

6.3 You'll own the Goods once we've received payment in full, including all applicable delivery charges.

6.4 If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the most competitive market available, less the price of the goods. However, we won’t be liable to the extent that any failure to deliver was caused by an event outside our control (see 14) or because you didn’t provide adequate delivery instructions or any other instructions that were relevant to the supply of goods or because you provided an inadequate, inaccurate or misleading specification of the goods.

6.5 If you fail to take delivery within 10 days from the day we notified you that the goods were ready for delivery, we may resell part of or all them. Bespoke goods manufactured to your specification will still be chargeable.

6.6 Delivery slots are between 8am - 6pm.  Any missed deliveries will be subject to a re-delivery fee.  Pre-12 delivery is available at an additional cost. 

6.7

(a) Damage, shortages and discrepancies: The Buyer shall be responsible for inspecting the Goods on delivery to check the Goods and packaging for damages, shortages and discrepancies. If there is any damage, shortage or discrepancy with respect of the Goods, the Buyer shall notify Be Quantum within 3 working days of delivery. If the Buyer fails to do so then Be Quantum shall not be liable for the damage, shortage or discrepancy. A "delivery" or "arrivals" note signed by the Buyer or its agent indicating that the Goods are in good order on arrival shall be conclusive proof of the same and bind the Buyer.  Damaged goods must be signed for as “Damaged” or refused delivery.

(b) Goods that fail on installation: Be Quantum operates a returns procedure for Goods that fail on installation. The Buyer must comply with all instructions given to it by Be Quantum in relation to the applicable Goods that fail on installation returns procedure. The Buyer shall notify Be Quantum, within 24 hours, if any Goods appear to have failed. The Buyer must notify Be Quantum of any apparent Goods that fail on installation within 5 working days of delivery.

(c) Goods that fail after installation: Faulty Goods must not be returned to Be Quantum without notice. The Buyer must notify Be Quantum within 3 working days of the fault becoming apparent and follow the instructions notified to it by Be Quantum in relation to the fault.

(d) General provisions relating to Goods that fail on installation and Faulty Goods:

(1) Should the Buyer return the Goods otherwise than as set out in these Terms and Conditions then the Buyer shall pay all Be Quantum costs and expenses in liaising with the manufacturer concerning the return. (2) The Buyer shall pay all Be Quantum costs and expenses if the Goods suspected to be Goods that fail on installation or Faulty Goods prove not to be Goods that fail on installation or Faulty Goods. (3) The Buyer shall be responsible for all transportation and insurance costs relating to returned Goods. (4) Be Quantum shall not be responsible for installation of returned Goods after repair or exchange. (5) Any labour costs and expenses incurred in extracting defective parts and/or components shall be borne by the Buyer and if incurred by Be Quantum shall be paid for by the Buyer. (6) The Buyer shall also be responsible for all Be Quantum costs if Be Quantum agrees to collect the Goods for return and such Goods are not ready for collection at the agreed time.

 7. INTERNATIONAL DELIVERY

7.1 We deliver anywhere in the world as long as there’s a carrier service for your location.

7.2 If you order goods from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination and you’ll be responsible for payment of these charges. Please note we have no control over these charges and can’t predict the amounts involved. Please contact your local customs office for further information before placing your order. Please contact us and we will do our best to help you out with your delivery needs.

7.3 You must comply with all applicable laws and regulations of the country for which the goods are destined; we can't be held liable for any breach by you of any such laws.

 8. PRICE OF GOODS AND DELIVERY CHARGES

8.1 The prices of the goods will be as quoted on our website at the time you submit your order. We take all reasonable care to ensure the prices of goods are correct when the information was entered onto our system. However, please see clause 8.5 to find out what happens if we discover an error in the price of goods you ordered.

8.2 Prices for our goods may change from time to time, but no changes will affect an order you’ve already placed.

8.3 The price of goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK. However, if the rate of VAT changes between the date of your order and the date of delivery, we’ll adjust the VAT you pay, unless you’ve already paid for the goods in full before the change in VAT takes effect.

8.4 The price of the goods shown on the website doesn’t include delivery charges. Our delivery charges are quoted to you during the check-out process, before you confirm your order.

8.5 We sell many goods through our website and it’s always possible that, despite our reasonable efforts, some of the goods online may be incorrectly priced. Normally we’ll check prices as part of our dispatch procedures so that:

(a) where the correct price for the goods' is less than the price stated on our site, we’ll charge the lower amount when dispatching the goods to you; and

(b) if the correct price for the goods' is higher than the price stated on our site, we’ll contact you as soon as possible to tell you about the error and give you the option of purchasing the goods at the correct price or cancelling your order. We won’t process your order until we have your instructions. If we’re unable to contact you using the contact details you provided during the order process, we’ll treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could have been as mispricing, we may cancel the supply of the goods and refund you any money you’ve paid.